October 2nd, UPDATE: We please implore you to NOT initiate a charge back via your credit card company and ask that you remain patient as we manually refund a high volume of bookings. This has created quite the disaster for us and will delay your refund. Please try to be patient as we sort through this. If you have initiated a chargeback with your credit card company, please contact them to have it reversed. We will issue your refund to the card provided at the time of booking and send you a confirmation once that has been done. Right now having to sort through the chargebacks is delaying the release of all refunds, so we ask that you please remain patient.
September 30th, UPDATE:We please ask for your continued patience while we methodically continue the refund process. We have been able to meet with our software and web management teams as well as VRBO to ensure the correct handling of all our cancellations. We are making our way through the thousands of bookings and issuing refunds, and this could take weeks due to the sheer volume of bookings. We will send you a confirmation when the refund has been issued. Thank you for understanding.
We would like to thank you all for the outpouring of love and support after the devastating effects of Hurricane Dorian on Elbow Cay. We are ecstatic to report that all of our staff, and the entire island of Elbow Cay suffered no fatalities. The infrastructure on the island was not as lucky. A significant portion of our rental portfolio has been destroyed or severely damaged. Due to this, we unfortunately do not know the future of Elbow Cay Properties at this time. We are going through the long exhaustive process of cancelling and refunding each and every booking and ask that you be patient with us as we only have one employee who is handling this entire process. Jessica was able to recover our credit card machine and take it with her securely to Canada and will be starting the process of contacting each one of guests and issuing refunds. We appreciate your business over the last few decades, and most importantly the relationships that we’ve fosters with our guests, that turned into friends and family. We will never forget you and we truly appreciate all the kinds words, prayers, and donations that have been made to help restore Elbow Cay to its former glory. We encourage you to please help support us through the long and difficult road to recovery. Please donate to one of the below organizations so that you can ensure your contributions effect those directly in Hope Town.
